vintage made modern
 

Here To Help
 

Frequently Asked Questions

 
 
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Shopping

 

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Unfortunately, once an order is placed we can no longer make changes. Please email us at info@milinafootwear.com with your order number and let us know that you are looking to cancel your order and we will take care of you. Kindly keep in mind that we process orders quickly, and may be unable to cancel your order.

DO YOU ACCEPT PAYPAL?

We do! If you choose to checkout with PayPal you will be redirected to their website before finalizing your order.

WHY ARE YOUR SANDALS PRICED THE WAY THEY ARE?

We are dedicated to giving you the best product we possibly can. Our pieces are made in Los Angeles with an extreme attention to detail. Rest assured you can expect a high quality piece to add to your capsule wardrobe.

THERE'S A PROBLEM WITH MY ORDER

If you have any problems with your order—such as damaged or missing items, or any other problems—please reach out to us within 7 days of receiving your order and we'll take care of you.

HOW DO I CHECK THE STATUS OF MY ORDER?

We will send you a tracking number once your order has been shipped. It may take up to 24 hours for the tracking information to be updated.

If you have made an account with us you can login through our home page.

Account Information > Order History

WHERE CAN I TRY THE Sandals ON?

If you’re in the Bay Area make an appointment with us! Learn more about it and how to book an appointment by reaching out at our contact page.

THE ITEM I WANT IS OUT OF STOCK

Go to the product page, and be sure to include your email in the field provided for the product you want and we will keep you updated when it’s back in stock.

MY ORDER DIDN'T GO THROUGH BUT I WAS STILL CHARGED

This problem is called an authorization attempt and is common with Squarespace when billing information is entered incorrectly. Authorization is needed to check if a card holder has the sufficient funds to be approved by the merchant. If there is sufficient credit as determined by the bank, the sale will automatically go through. If there is a problem with validation then the authorization is cancelled.

 
 

Sizing

 

What if my sandals are too small?

Given the nature of the leather uppers, please note that our Capsule Sandal runs slightly on the narrow side and wider feet should size up half a size. Please refer to our size guide for exact measurements for each size. If the pair you received does not fit you, please contact us and we will happily exchange them for you.

How Do I know which size to choose?

Please refer to our size guide linked *HERE*

Will you be making a wide version of the capsule sandal?

We are currently working with our production team to produce a wider range of our beloved Capsule Sandal.

 
 

Shipping

 

I'VE PLACED MY ORDER, WHEN WILL IT SHIP?

All orders will ship within 1-2 business days of the order being placed. Once shipped, you will receive a confirmation email with your tracking information.

WHEN WILL I RECEIVE MY ORDER ONCE IT HAS SHIPPED?

This depends on your location. We currently offer:

Priority Mail via USPS

Domestic: 1-3 business Days

International: 5-7 business days

If you need special shipping accommodations, please contact us and we will review your request within 1 business day.

DO YOU OFFER FREE SHIPPING?

Not at this time. We are a new company and hope to offer free shipping when it becomes economically viable! Our most affordable shipping offer is Priority Mail via USPS which arrives in 1-3 business days depending on location.

HELP! MY ORDER IS LOST :(

Contact us, and we'll help you find it!

THE ITEM I WANT IS OUT OF STOCk

Go to the product page, and be sure to include your email in the field provided for the product you want and we will keep you updated when it’s back in stock.

INTERNATIONAL — SHIPPING COSTs

We offer free shipping worldwide on orders over $300

For orders under $300, you can select $25 flat rate regular shipping (7-9 days) or select your choice of DHL or UPS methods for the rate displayed at checkout.

INTERNATIONAL — SHIPPING METHODS

All international shipments are shipped through DHL or UPS, you can select your shipping method at checkout.

DHL express takes 2-7 business days.

Standard shipping options are shipped via DHL.

Due to customs regulations we are able to ship to Russia exclusively via USPS at this time.

INTERNATIONAL — shipping destinations

Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Austria, Australia, Azerbaijan…

See the whole list here.

INTERNATIONAl — DUTIES + TAXES

1. DDP: Delivered Duty Paid

2. DDU: Delivered Duty Unpaid

Countries shipped Delivered Duty Paid: France, Germany, Greece, Italy, Japan, Spain, Switzerland and UK. Your taxes and duties will be calculated in checkout and you will be charged when you place the order.

All other countries are shipped Delivered Duty Unpaid, and all local, state and national taxes are the full responsibility of the international customer. The taxes and duties will not be calculated in checkout. You will be responsible for paying the taxes and duties upon delivery of the order. We recommend contacting your local customs office for information regarding these costs.

The price associated with duties and taxes vary from country to country.

For more information refer to DHL’s Receiver’s Guide to Duties and Taxes.

 
 

Policies

 

Return Policy

Items may be returned within 10 days of you receiving your order. Items must be returned unworn, unwashed, undamaged, unused, and with all original packaging in order to be accepted.

Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are non-refundable.

Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

ALL DISCOUNTED ITEMS ARE FINAL SALE

EXCHANGES

We are able to offer exchanges in the event of a sizing issue, and will send the exchange pair once we receive the original back from you. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your exchange is being processed.

 

PRICE ADJUSTMENT

We do not offer price adjustments for discounted items at this time, apologies!

WRONG/DAMAGED ITEMS

If you receive an incorrect item or an item that is damaged, please contact customer service immediately. Please send a photo of the damaged item if applicable. You have 7 days after the purchase to exchange or get a refund on defective items.

 

RETURNS WITHIN THE USA

For returns, please place the new label on the box with all original packaging included, and drop it off at any USPS location. Once received we will issue the refund.

 

INTERNATIONAL RETURNS

Simply ship the items you wish to return back to us. Please note, any international shipping fees associated with making returns are the responsibility of the customer and will not be refunded. Milina Footwear is not responsible for international shipping fees or lost returns.

Fill out your returned items on the invoice. Pack your item(s) and invoice into a box. Mail your return using your carrier of choice to:

Milina Footwear Receiving Dept.

1025 Heinz Ave.

Lower Unit

Berkeley CA 94710

Order # ___________